Privacy Policy

Last updated: September 2026

Who we are

This website is operated for The Thatched Cottage, Bramshaw, New Forest. For privacy enquiries, contact privacy@thatchedcottagebramshaw.co.uk.

Information we may collect

We may collect information you provide when making an enquiry or booking, including your name, contact details, stay dates, guest numbers and information relevant to your booking.

How we use information

We use personal information to respond to enquiries, manage bookings, process payments, provide information about your stay, meet legal or accounting obligations and protect the security of our services.

Booking and payment providers

When direct booking is enabled, booking and payment information may also be processed by our selected booking platform and payment provider. Their privacy terms will apply to information they process on their systems.

Cookies and analytics

We may use essential cookies and, where consent is given, analytics or other optional technologies. See our Cookie Policy for more information.

How long we keep information

We retain information only for as long as reasonably necessary for bookings, customer service, legal, tax, accounting and security purposes.

Your rights

Depending on applicable law, you may have rights to access, correct, erase or restrict the use of your personal information, or to object to certain processing. Contact us at the privacy address above.

Changes to this policy

We may update this policy when the website, booking arrangements or legal requirements change.